Basically, every single item purchased from KANIKA website and delivered to your doorstep is NOT eligible for a return. It is our policy to keep excellent product quality at all times . Our QA & QC team will check the products before it deliver to you . On top of that , to ensure our frozen food products are kept in good condition , we are using frozen trucks to deliver our products from cold storage door to door to your appoint destination . Hence, we can’t offer you a refund or exchange once purchase is confirmed & delivered . However , should there be any mistake from our team in term of product specification , It is eligible for return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase & has to fulfil refund policy stated .
When you were given the wrong items , return is eligible & replacement will be made accordingly . The return report must be made within 24 hours from the delivery date .
We only replace item(s) if they are defective or damaged right upon delivery. If you are not satisfied with the quality, please take a photo of the item and send us a replacement request via email at email@example.com . We’ll process your request and revert you within 3 working days. After your request granted, you may opt to send the rejected item(s) back to KANIKA office.
To return your product, you should mail your product to:
HSH FROZEN FOODS SDN BHD Block K, Lot 46903 Jalan Taman Perusahaan Selayang, 68100 Batu Caves, Selangor.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We require at least two to three days (2-3) days to process your order and to deliver the same to your shipping address. We shall not be held responsible for failure or delay to deliver your order if you have supplied us with an incorrect shipping address. Upon delivery of the product, you may be required to sign for delivery. You agree to inspect the product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered product as reference in case of future communication with us. We only deliver all products in our standard packaging. All risk in the product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the product.
Request for order cancellation shall be made within twenty-four (24) hours from the time of placement of your order (“Grace Period”) by contacting our customer service officer at firstname.lastname@example.org or 03-6137 7007. Any request for cancellation made after the Grace Period will not be entertained. We reserve the absolute discretion to approve or reject your request for cancellation. For cancellation of your order, you shall be responsible for the payment of an administrative charge, which shall be determined by us prior to your cancellation. Notwithstanding anything stated to the contrary, no cancellation will be entertained once your orders have been shipped to your shipping address.